We are seeking an experienced and results-driven Client Manager to oversee and strengthen client relationships, ensure client satisfaction, and support the achievement of organizational objectives. The Client Manager will serve as the primary point of contact for assigned clients, managing day-to-day communications, resolving issues, identifying growth opportunities, and ensuring consistent delivery of high-quality services.

This role requires strong interpersonal skills, strategic thinking, and the ability to collaborate cross-functionally to meet both client and business needs.

Key Responsibilities:

Serve as the primary liaison between the organization and assigned clients, fostering long-term, trusted relationships.

Manage client onboarding, engagement, and ongoing account activities to ensure a seamless client experience.

Understand client needs, business objectives, and challenges to provide tailored solutions and recommendations.

Coordinate with internal teams (Sales, Operations, Finance, and Support) to ensure timely and accurate service delivery.

Monitor client performance metrics, service-level agreements (SLAs), and satisfaction indicators.

Proactively identify risks, address concerns, and resolve client issues in a timely and professional manner.

Identify opportunities for account growth, upselling, and cross-selling in alignment with company offerings.

Prepare and deliver regular reports, updates, and performance reviews to clients and internal stakeholders.

Maintain accurate client records, documentation, and communication logs within CRM systems.

Ensure compliance with company policies, contractual obligations, and applicable regulations.

Required Qualifications:

Bachelors degree in Business Administration, Management, Marketing, or a related field (or equivalent professional experience).

Minimum of 3–5 years of experience in client management, account management, customer success, or a related role.

Proven ability to manage multiple client accounts simultaneously while meeting deadlines.

Strong communication, negotiation, and presentation skills.

Excellent problem-solving and conflict-resolution abilities.

Proficiency with CRM platforms, reporting tools, and Microsoft Office or equivalent productivity software.

Ability to work independently and collaboratively in a fast-paced environment.

Must be legally authorized to work in the United States and reside within the U.S.

Preferred Qualifications:

Experience working with enterprise or mid-market clients.

Background in contract management or service-level agreement oversight.

Familiarity with remote or distributed team environments.

Compensation:

Annual Salary: USD $75,000 – $105,000, commensurate with experience, skills, and location.

Performance-based bonuses or incentives may be available.

Benefits:

Comprehensive health, dental, and vision insurance

Retirement savings plan (401(k)) with employer contribution

Paid time off (PTO), sick leave, and paid U.S. holidays

Professional development and training opportunities

Remote or flexible work options (role-dependent)

Employee assistance and wellness programs